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Oak Print Studio
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30-Day Archival Guarantee

Return & Refund Policy

At Oak Print Studio, we hold our fine art craftsmanship to museum standards. Every artwork is printed on 250 gsm archival cotton paper and custom-framed in FSC-certified solid natural wood. If your order is anything less than perfect, we guarantee a straightforward, transparent return, exchange, or refund.

30-Day Return Window

You have 30 calendar days from the date your package arrives to request a return, exchange, or refund for any reason.

100% Free Replacements

If your frame or print arrives damaged or defective in transit, we express-ship a fresh replacement immediately at zero cost.

3–5 Day Processing

Approved refunds are credited directly back to your original payment card, Apple Pay, or Google Pay within 3 to 5 business days.

1. Damaged, Defective, or Incorrect Deliveries

While every order is reinforced with heavy-duty eco-archival packaging, carrier handling errors can occasionally occur. If your artwork arrives damaged, misprinted, or with broken acrylic glass:

  • We cover 100% of all costs: You do not need to return the damaged item.
  • Immediate priority reprint: We will immediately dispatch a replacement with priority routing from your nearest local production hub.
  • Full refund option: If you prefer not to receive a replacement, we will issue an immediate 100% full refund to your original payment method.

2. Change of Mind Returns (30-Day Window)

We want you to love your art in your space. If you decide that an artwork does not suit your interior or you simply change your mind:

  • You may request a return within 30 calendar days of delivery.
  • Items must be in original, undamaged condition, ideally in the original protective packaging.
  • For standard change-of-mind returns, the customer is responsible for the return shipping postage to our nearest regional intake hub.

3. Step-by-Step Instructions to Request a Return

Returning an item or requesting a replacement is simple and handled directly by our concierge team:

1

Contact Client Support

Send an email to hello@oakprintstudio.com with your Order ID (found in your order confirmation email) and state whether you prefer a replacement or refund.

2

Attach Photos (If Damaged)

If your claim is due to transit damage or defects, simply attach 1–2 photos of the damaged frame or packaging. No physical return shipment is required for transit damage claims.

3

Receive Confirmation & RMA

Our support studio will reply within 24 hours with your Return Merchandise Authorization (RMA) number and local return instructions.

4. Expected Refund Processing Times

Once your return is received and inspected (or immediately upon confirmation of transit damage claims):

  • You will receive an automated refund notification email from Oak Print Studio.
  • The refund is processed via Stripe back to your original payment method.
  • Funds typically post to your bank or card account within 3 to 5 business days, depending on your bank's clearance schedule.

5. Contact Us

If you have any questions regarding your order or our policies, please contact our studio:

Studio Concierge Email: hello@oakprintstudio.com

Website: https://www.oakprintstudio.com

Response Time: Within 24 hours guaranteed

Support Availability: Monday – Saturday, 8:00 AM – 8:00 PM WET